To support a timely response, The Sun Bum customer care team assists with products, checkout, payment, delivery, tracking, returns, exchanges, and privacy requests.
Service Window
Within our stated service hours, Support is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Chicago). A message received later is reviewed during the next service window.
Information That Helps Us Respond
To help us respond efficiently, for an order question, provide the order number and a short description without including full card data. A request for cancellation before shipment can be made through these channels; after shipment, the Refund Policy controls.
How to Reach the Merchant
To protect account information, Business name: Sun Bum
To route the request correctly, Email Support@SunBam.shop or call 6468089776 for customer care.
Within our customer-care process, Business and default return location: 831 W 3rd Ave, Spokane, WA 99201, US
For a clear service request, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Chicago).