Under this Refund Policy, our 30-day no-reason return and exchange program begins on the date an order is delivered. During that period, a customer may request a return without stating a reason or ask for an eligible exchange.
Exchange and Refund Completion
For a predictable review process, an approved exchange is arranged after eligibility is confirmed. For a refund, we inspect the returned merchandise and send the approved amount to the original payment method. For customer reference, Allow 5–10 business days after issuance for the credit to appear; the financial institution controls final posting.
Return Authorization and Shipping
Within our return process, Ask customer care for authorization before mailing merchandise. Once approved, we issue the instructions and a prepaid return shipping label. For consistent return handling, the merchant bears the return cost for a change-of-mind request as well as any quality-issue claim.
Cancellation Before Dispatch
To clarify return responsibilities, a cancellation may be requested while the order has not shipped. Once it has left our facility, the return and exchange process in this Refund Policy governs the request.
Problems With an Order
As part of the 30-day program, Report an item that arrives damaged or defective, an incorrect item, or a missing item promptly. Merchant-paid return shipping applies, and the customer may receive the remedy available under this policy and applicable consumer law.
Condition and Excluded Categories
Under the return and exchange standard, for a no-reason return, keep the product, accessories, proof of purchase, and original packaging in a condition suitable for review. Custom-made goods, clearance items or products marked Final Sale, gift cards, and opened intimate or hygiene-sensitive items are not accepted for a no-reason return.
To explain the available remedy, Those exclusions never reduce the customer's rights when merchandise is damaged, defective, incorrect, or missing, or when applicable law requires another remedy.
How to Reach the Merchant
To keep eligibility clear, Business name: Sun Bum
For an approved return or exchange, Email Support@SunBam.shop or call 6468089776 for customer care.
Within the customer-care process, Business and default return location: 831 W 3rd Ave, Spokane, WA 99201, US
To keep eligibility clear, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Chicago).