FAQ

When more detail is useful, the answers below cover common ordering and product-support topics. When an answer is summarized, the corresponding full policy provides the controlling detail.

When should an order leave and arrive?

Within the store policy framework, Allow 1–2 business days for processing and normally 4–6 business days for standard carrier transit.

What currency, cards, and taxes apply?

For policy guidance, checkout is in USD and supports eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards; taxes are collected as required by law.

How quickly is an approved refund posted?

As a general rule, the refund goes to the original payment method and normally appears in 5–10 business days after issuance.

Is delivery available outside the United States?

In this summary, No. We ship only within the United States, and free standard shipping applies to every U.S. order.

How can I follow a shipment?

To clarify the customer-care standard, a tracking number is sent after the parcel ships and may need a short time to activate.

May I stop an order before dispatch?

For a clearer overview, Yes. Request cancellation before shipment; after dispatch, follow the Refund Policy.

Who covers the cost of sending an approved return back?

For customer reference, the merchant pays return shipping for no-reason returns and for damaged, defective, incorrect, or missing items by supplying a prepaid label.

What is the return and exchange window?

For a concise answer, The 30-day no-reason return and exchange period starts when the order is delivered.

What types of products are sold here?

For immediate reference, the live catalog features the products shown in the store's current live catalog, subject to current availability.

Where should I find product-specific care or safety guidance?

Under the applicable policy, customers should follow the specifications, care guidance, and safety notices shown on the applicable product page and packaging.

Which no-reason returns are excluded?

In practical terms, Custom-made goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded, without limiting rights for a product problem.